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A problem with your charger?
2-year warranty included, replacement within 24 h if faulty.
Breakage, failure, battery that no longer holds, slow charging — tell us what is wrong.
A photo of the charger (and of the fault if visible) speeds up the diagnosis.
If the fault is confirmed, we send a replacement immediately, return shipping free.
Frequently asked questions
How long does replacing a faulty charger take?
Once the fault is confirmed by photo, we ship a replacement within 24 h. Returning the old charger is free (prepaid label provided).
My charger makes a faint buzzing sound, is that normal?
A very faint noise is normal on wireless chargers (the magnet and coil at work). If it becomes annoying or louder, contact support — it is probably a coil fault.
Which phones are MagSafe / Qi2 compatible?
iPhone 12 and later (native MagSafe). For iPhone 11 and earlier or Android: add a clear MagSafe case to your order.
My charger is charging slowly, what should I do?
1) Check that you are using a USB-C power adapter of at least 25 W. 2) Remove any thick non-MagSafe case. 3) If the problem persists, it is probably a coil fault — contact support.
Can I exchange or return a charger I have used?
Yes, within 30 days of delivery. The charger must be in good condition (no major scratches). You are responsible for return postage; a full refund is then issued.
How do I activate the 5-year warranty?
The 5-year warranty is bought at checkout (+€19 per charger). Once purchased it applies automatically — no separate registration needed. Covers breakage, failure and battery for 5 years.
What if I have not received my order after 5 days?
Contact us straight away with your order number. If the status is stuck or says "Delivered" without you receiving it, we chase the carrier or ship you a new pack.
How do the free accessories work?
Duo pack (2 chargers) = 1 free gift pack. Family pack (4 chargers) = 4 free gift packs. Each pack contains a mini travel charger, a card holder and a USB-C cable.
My charger got hot, is that dangerous?
Moderate warmth is normal (wireless charging naturally produces heat). If the charger becomes hot to the touch or the phone shows an overheating warning, unplug it and contact support — it is probably a fault.
How do I cancel or change my order after placing it?
Contact us as soon as possible (email or WhatsApp) with your order number. If it has not shipped yet, we cancel or change it free of charge. Otherwise, you can request a return within 30 days of delivery; you are responsible for return postage.