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A French team. Not a chatbot. Answers in under 24 h.

Frequently asked questions

Answers to the questions we get every week.

How long until I receive my order?+

Shipped within 48h. Delivered in 2–3 days within mainland France via Colissimo. 24h Chronopost option available at checkout.

Which iPhones are compatible?+

All iPhone 12 models and newer support MagSafe / Qi2 25W charging. iPhone 8 to 11 charge via standard Qi at 10W. Any MagSafe-labelled case (max 3 mm thick) is compatible.

How do I make a return?+

Email us at info@lespetitschargeurs.com with your order number. You'll receive a prepaid label within 24h. Drop the parcel off at a Colissimo pick-up point. Refund within 5 working days of receipt.

Can I pay in instalments?+

Yes — 3 interest-free instalments via PayPal on purchases from 100€. Automatically calculated at checkout.

Are the products really designed in France?+

Yes. The design, hand-polishing and quality control all take place at our office in Hyères.

What exactly does the warranty cover?+

Any manufacturing defect for 2 years. We repair or replace. Not covered: deliberate drops, water damage, crushing.

Email

Response in under 24h, Monday to Friday.

info@lespetitschargeurs.com

Office visits

Thursday afternoons, by appointment, in Hyères.

Email us

Business & press

Corporate gifts, partnerships, press kit.

info@lespetitschargeurs.com