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Shipping policy

SHIPPING POLICY

1. ORDER PROCESSING TIMES All standard orders are processed and shipped within 24 to 72 hours (business days) after receiving your confirmation email. Note: If you choose the "Guaranteed Christmas Delivery" option, your order will be processed with top priority (moved to the top of the list). You will receive an email notification as soon as your parcel is shipped.

2. ESTIMATED DELIVERY TIMES (Standard) Our products are shipped from our international partner warehouses (outside the EU). The lead times announced below are average estimates once the package is handed over to the local carrier:

  • Metropolitan France: 3 to 5 business days.

  • European Union (excluding France): 3 to 5 business days.
    Switzerland and other European destinations: 5 to 10 business days.

  • Rest of the world: 5 to 12 business days.

Important: During peak demand periods (Christmas), these delivery times may vary slightly depending on the speed of customs clearance and local postal services.

3. ORDER TRACKING As soon as your order ships, you will receive a tracking number. It may take up to 48 hours for the information to be updated by the carrier. If you have not received your order within 30 days, contact us at info@lespetitschargeurs.com.

4. VAT, IOSS, AND IMPORT DUTIES For deliveries to the European Union, VAT is collected at checkout when the shipment is eligible for the IOSS scheme, specifically when its intrinsic value does not exceed €150. The IOSS scheme does not cover any customs duties or import fees provided by current regulations, which may be charged separately. For shipments not eligible for IOSS and for destinations outside the European Union, any taxes, duties, and fees payable upon import remain the responsibility of the customer.

5. DAMAGE DURING TRANSPORT If your parcel arrives damaged, immediately take photos of the packaging and the product, then contact us at info@lespetitschargeurs.com for a quick replacement.

6. LOST PACKAGES If tracking indicates "Delivered" but you haven't received anything, please check with your neighbors or concierge first. If the parcel remains missing and is declared lost by the carrier, we promise to send a new product free of charge or refund you in full.