Help center
Frequently asked questions.
Shipping, warranty, compatibility, payment, support — all the answers, crystal clear.
Which phones are compatible with MagSafe / Qi2 charging?
All iPhone 12 and later models feature native MagSafe charging. For iPhone 11 and earlier or Android phones, add a clear MagSafe case to your order — it adds the required magnet and works with all our chargers.
How long does delivery take?
2 to 4 business days in mainland France via Colissimo. 3 to 5 days for Mondial Relay pickup points. Express 24h available via Chronopost (paid option at checkout).
Free shipping on orders over €60.
How long does it take to replace a defective charger?
Once the defect is confirmed via photo, we send you a replacement within 24 hours. Returning the old charger is free (prepaid label provided).
How does the included 2-year warranty work?
All our chargers are covered for 2 years against manufacturing, coil, or electronic defects. It's included in the price, no registration required.
To claim your warranty: send us an email with your order number and a photo. We reply within 24 h.
How do I activate the 5-year warranty?
The 5-year warranty option is purchased at checkout (+€19 per charger). Once activated, it triggers automatically — no separate registration needed. Covers breakage, breakdown, and battery for 5 years.
Which payment methods do you accept?
Credit card (Visa, Mastercard, AmEx), Apple Pay, Google Pay, PayPal, and interest-free payment in 3 installments via PayPal for orders between €100 and €3,000.
Can I return a charger I've used?
Yes, within 30 days of receipt. The charger must be in good condition (without major scratches). Free returns, full refund within 5 days of receiving the returned item.
How do the free accessories work?
Duo Pack (2 chargers) = 1 free gift pack. Family Pack (4 chargers) = 4 free gift packs.
Each pack contains a miniature travel charger, a cardholder, and a USB-C cord.
My charger is charging slowly, what should I do?
1) Make sure you are using a minimum 25 W USB-C power adapter.
2) Remove any thick non-MagSafe case.
3) If the issue persists, it is likely a coil defect — contact customer support.
My charger makes a quiet buzzing sound, is that normal?
A very faint noise is normal with wireless chargers (the magnet and coil operating). If it becomes annoying or gets louder, contact customer support — it's likely a coil defect.
My charger got hot, is it dangerous?
Moderate warmth is normal (wireless charging naturally produces heat). If the charger gets extremely hot or if the phone displays an overheating message, unplug it and contact customer support — it is likely a defect.
How do I cancel or modify my order after placing it?
Contact us as soon as possible (email or WhatsApp) with your order number. If it has not been shipped yet, we will cancel or modify it free of charge. Otherwise, free return within 30 days after receipt.
Are your chargers Qi2 certified?
Yes, all our chargers are Qi2 certified — the latest official wireless charging standard. This guarantees compatibility with all MagSafe and Qi2 phones (iPhone 12+, latest Samsung Galaxy, Pixel 8+) at the maximum power supported by your device.
Are your products eco-friendly?
We work on it every day. Our PLA is bio-sourced (94% material from French agricultural waste). Our packaging is made from recycled kraft cardboard, plastic-free. Our free return program collects end-of-life chargers.
More details on our recycling page.
Where are your chargers designed?
The design, hand polishing, and individual quality control are all done in-house, in our workshop. That's what allows us to say "hand-polished" truthfully, and that's what creates the visible difference next to an off-the-shelf industrial charger.
Didn't find your answer?
We respond within 24 hours. Email, WhatsApp, phone — choose whatever suits you best.