Help centre
Frequently asked questions.
Delivery, warranty, compatibility, payment, support — every answer, made simple.
Which phones are compatible with MagSafe / Qi2 charging?
All iPhone 12 models and later feature native MagSafe charging. For iPhone 11 and earlier, or for Android phones, add a clear MagSafe case to your order — it adds the necessary magnet and works with all our chargers.
How long does delivery take?
2 to 4 working days within mainland France via Colissimo. 3 to 5 days for Mondial Relay pick-up points. 24-hour express available via Chronopost (paid option at checkout).
Standard delivery costs 9,90 € and is free from 50 € of purchases.
How long does it take to replace a faulty charger?
Once the fault is confirmed by photo, we send you a replacement within 24 hours. Returning the old charger is free (prepaid label provided).
How does the included 2-year warranty work?
All our chargers are covered for 2 years against manufacturing, coil or electronic defects. It's included in the price, with no registration required.
To make a claim: email us your order number and a photo. We respond within 24 hours.
How do I activate the 5-year warranty?
The 5-year warranty option is purchased at the time of order (+19 € per charger). Once purchased, it's activated automatically — no separate registration needed. Covers breakage, faults and battery issues for 5 years.
Which payment methods do you accept?
Credit/debit card (Visa, Mastercard, AmEx), Apple Pay, Google Pay, PayPal, and 3 interest-free instalments via PayPal for orders between 100 € and 3 000 €.
Can I return a charger I've used?
Yes, within 30 days of receiving it. The charger must be in good condition (no major scratches). Return shipping costs are your responsibility; full refund within 5 days of us receiving the return.
How do the free accessories work?
Duo pack (2 chargers) = 1 free gift pack. Family pack (4 chargers) = 4 free gift packs.
Each pack contains a mini travel charger, a card holder and a USB-C cord.
My charger is charging slowly — what should I do?
1) Check you're using a USB-C mains adapter of at least 25 W.
2) Remove any thick, non-MagSafe case.
3) If the problem persists, it's likely a coil defect — contact customer support.
My charger makes a slight humming sound — is that normal?
A very slight noise is normal for wireless chargers (the magnet and coil at work). If it becomes noticeable or gets louder, contact customer support — it's likely a coil defect.
My charger got warm — is that dangerous?
Moderate warmth is normal (wireless charging naturally generates heat). If the charger becomes hot to the touch or your phone shows an overheating message, unplug it and contact customer support — it's likely a fault.
How do I cancel or change my order after placing it?
Contact us as soon as possible (email or WhatsApp) with your order number. If it hasn't shipped yet, we'll cancel or amend it free of charge. Otherwise, you can request a return within 30 days; return shipping costs are your responsibility.
Are your chargers Qi2 certified?
Yes, all our chargers are Qi2 certified — the latest official wireless charging standard. This guarantees compatibility with all MagSafe and Qi2 phones (iPhone 12+, the latest Samsung Galaxy, Pixel 8+) at the maximum power your device supports.
Are your products eco-friendly?
We work on it every day. Our PLA is bio-based (94% made from French agricultural waste). Our packaging is recycled kraft cardboard, plastic-free. Our free return programme collects chargers at the end of their life.
More details on our recycling page.
Where are your chargers designed?
The design, hand-polishing and one-by-one quality control are all done in-house, in our workshop. That's what lets us honestly say "hand-polished" — and it's what makes the visible difference next to a mass-produced charger.
Didn't find your answer?
We respond within 24 hours. Email, WhatsApp, phone — choose what suits you.