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Refund policy

RETURN AND REFUND POLICY

1. RIGHT OF WITHDRAWAL In accordance with current legislation, you have a period of 30 days after receiving your order to exercise your right of withdrawal, without having to give any reason or pay any penalties, except for the return shipping costs which remain your responsibility. If 30 days have passed since the receipt of your purchase, we unfortunately cannot offer you a refund or an exchange.

2. ELIGIBILITY CONDITIONS To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it.

  • In its original packaging, intact.

  • Accompanied by proof of purchase (order number).

Certain types of goods are exempt from being returned (perishable goods, intimate or sanitary goods, gift cards).

3. RETURN PROCEDURE To make a return, you must without fail contact us beforehand by email at the following address: info@lespetitschargeurs.com. We will confirm the return address and the procedure to follow.

Please note: Do not send your purchase back to the manufacturer without contacting us first.

4. SHIPPING COSTS AND RETURN ADDRESS Products must be returned to our head office in Hong Kong:

Craft Kitties Limited Room 11B, 11F, Block 5 Gold Coast 1 Castle Peak Road - Castle Peak Bay Tuen Mun, Hong Kong

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item valued over 50 €, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. REFUNDS (IF APPLICABLE) Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request (based on the condition of the product). If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

6. DEFECTIVE OR DAMAGED ITEMS If you receive an item that is defective or damaged during transit, please contact us immediately at info@lespetitschargeurs.com with photos or a video of the defect. In the proven case of a defective product, we will send a new product at our expense or issue a full refund, without requiring you to return the defective item (at our discretion).

7. LATE OR MISSING REFUNDS If you haven’t received your refund yet, please first check your bank account again. Next, contact your credit card company, as there may be some processing time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at info@lespetitschargeurs.com.